Frequently Asked

Reserve a piece to your acquisitions from any product dossier or quick view, then dispatch it from the acquisitions drawer. A patron of the registry may complete the acquisition; guests are invited to introduce themselves first.

Pieces marked “bespoke” — tailoring, engraved timepieces, monogrammed leather — are made or finished to your measure. Note your requirements at acquisition or in a private enquiry, and a curator will confirm the particulars before work begins.

A Savile Row garment is typically bench-worked over several weeks across multiple fittings; a horological adjustment or engraving is measured in days. Your curator will give an estimate in writing once the commission is confirmed.

Every acquisition travels by fully insured armored diplomatic courier with white-glove, signature-on-delivery handling. We do not entrust the archive to ordinary post.

Yes. Each of the three houses dispatches worldwide from its own atelier — Geneva, Mayfair, or Paris. Transit estimates and any complimentary-shipping thresholds are detailed on our Delivery & Returns page.

Conveyance is offered complimentary above each edition’s stated threshold; below it, a courier fee applies at checkout. Thresholds are listed per edition on the Delivery page.

A duty and tax charge of 5% is applied to your subtotal at checkout, shown on a separate line in the acquisitions drawer before you confirm. This covers the customary import handling for cross-border conveyance of the archive.

The 5% applied at checkout settles the customary charge. Should a local jurisdiction levy an additional duty, our concierge will assist with the paperwork — reach the relevant house through the Contact page.

Complimentary engraving is offered on eligible bespoke pieces — up to twenty-five characters. Enter your inscription in the piece’s quick view before adding it to your acquisitions.

Because personalisation is executed by hand to your specification, engraved and monogrammed pieces are final and fall outside the standard returns window. Please confirm your inscription carefully.

Unworn, unaltered pieces in their original presentation chest may be returned within 30 days of receipt for exchange or refund, less the original courier fee. Bespoke and engraved pieces are excepted.

Every piece carries a certificate of provenance documenting its maison, materials, and archival history. The certificate accompanies the piece and must be returned with it should you exercise a return.

Contact the concierge of the house that supplied the piece. We will schedule a collection by the same armored courier that delivered it; the archive is never returned by ordinary post.

The registry is our private clientele record. A patron account holds your acquisitions, a ledger of activity, an address book of residences, and your presentation preferences — and awards patron points on each acquisition.

Register your name and email from the patron panel, or select one of the demonstration patrons provided. As this is a demonstration theme, no admission is vetted and no real credentials are required.